Most helpful review
New Reviewer

VIP Scam

I was reviewing my credit card and notice a $14.95 monthly charge. I saw it last month but thought my husband ordered something because of Christmas. The same charge was on there again this month. I called to dispute it. They cancelled it and refunded one month...
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41 comments
#2006580

It 2021, and the scam it still going. I just noticed charges on my credit card.

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ID
#590510 Review #590510 is a subjective opinion of poster.
Location
Talladega, Alabama
Reason of review
I was reviewing my credit card and notice a $14.95 monthly charge. I saw it last month but thought my husband ordered something because of Christmas. The same charge was on there again this month. I called to dispute it. They cancelled it and refunded
Loss
$30
Preferred solution
Stop the SCAM. Refund ALL monthly charges. Take me OFF your mailing list. I will never buy from you again because I no longer trust your company.
New Reviewer

No one had any information on returns that were sent over a week ago.

The customer service person could not provide me the information needed. Seems like the return process is very difficult to work with. Your items are very expensive and the return process takes way too much time.
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ID
#3774670 Review #3774670 is a subjective opinion of poster.
Location
Greensburg, Pennsylvania
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Poor Quality and Fake Return Policy

Pyramid Collection - Poor Quality and Fake Return Policy
Pyramid Collection - Poor Quality and Fake Return Policy
I would give negative stars if possible. I purchased a very expensive jacket from Pyramid Collection in Feb 2022. It arrived a month later and was nothing like the jacket pictured. It was extremely cheap, poorly made with garish colors. I called the company and...
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ID
#3452520 Review #3452520 is a subjective opinion of poster.
Service
Pyramid Collection Customer Care
Pros
  • No pros
Cons
  • Fake return policy and fake 100 percent satisfaction guarantee
Loss
$97
Preferred solution
Full refund

Pyramid Collection Scam Continues!

Pyramid Collection will automatically enroll you in the VIP program and IF you jump through their hoops and cancel, with proof, on time they just CANCEL your order and you never receive anything. In better words, they ONLY want CASH revenue without labor from the VIP program. They do not INTEND on EVER sending anything you order! Its worse than a bad business, it DECEIT and INTENDED monetary fraud! Be warned!

User's recommendation: Never reveal your info to them! Immediately freeze your card! Always check card statements. Notify bank immediately!

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ID
#3177471 Review #3177471 is a subjective opinion of poster.
Cons
  • Lie to get cash revenue

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Verified Reviewer
New Reviewer

Material disintegrated upon putting on shirt????

Upon arrival of my new shirt. Order# K722410****16 Item # PE9106. I couldn't wait to receive for Xmas party. I opened shirt put my hands in sleeves and my fingers went right thru material and made holes??? I never saw anything like it. The shirt also has an odor of gasoline. I have videos and picture's. Please don't sell this shirt and take it off the market. I will be posting to Social Media.
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ID
#3155933 Review #3155933 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Clothing is not made in usa
  • Can you give less than 1 star
Loss
$55
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scam site

Not sure if scam, or they just don't CARE. Don't buy. You will spend your time trying without results, to find out what happened to your order.

User's recommendation: Not sure if scam, or they just don't CARE. Don't buy.

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ID
#3121782 Review #3121782 is a subjective opinion of poster.
Pros
  • Pretty stuff
Cons
  • Never receive the pretty stuff
Loss
$125
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You still owe me 156.39

You still owe me 156.39$. I payed six hundred and two dollars. I was credited four hundred forty six dollars and fifty one cents.
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ID
#3072755 Review #3072755 is a subjective opinion of poster.
Loss
$156
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Wondering where my order is, I am getting angry

They will not let me log in. And they will not answer their phone. I have been waiting for this order since begging of sept. Order worth 602.90 I want my money back
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ID
#3072582 Review #3072582 is a subjective opinion of poster.
Pros
  • Beautiful clothes
Cons
  • No customer service
  • Order never received
Loss
$603

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Verified Reviewer
New Reviewer

Wondering where my order is, I am getting angry

I still have not received my order or any info. on my order. Order # K674**** I payed 602.90 the begining of sept. Now I just want my money returned. I have sent this message to them and no responce. HELP!
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ID
#3072503 Review #3072503 is a subjective opinion of poster.
Location
Seattle, Washington

Product

I ordered 2 pairs of boots in Oct 2021 I also paid to have it shipped in 4 days which cost another 22$, and to date, I have yet to receive my boots nor a refund of any funds. I have ordered before without a problem each time I call and I call daily I get the same thing, someone will call you back, and they do not, then my shipment is still in the warehouse waiting to be picked up, that was over 2 weeks ago and yet no one has any idea whats going on. I've left messages and still nothing so they get my 178.93 and I have nothing Never ever will I order again from these people, but I will not just give away that much money for nothing ... big time rip off

User's recommendation: Order from Venus clothing just as good and you get them when you order.

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ID
#3068893 Review #3068893 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Cute clothing
Cons
  • You wont ever get the merchandise you ordered

PAID 170.69 Which was taken right then on the spot over 2 weeks ago but did I get the product?

I made an order 2 pair of boots, paid for rush handling due to I needed the boots for a event I was going to and they would have been perfect, 2.5 weeks later NO boots, NO refund, nothing and everytime I call I get the same story, and also "Someone will call me" has...
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ID
#3059743 Review #3059743 is a subjective opinion of poster.
Location
Chicago, Illinois
Pros
  • Once upon a time they gave good service
Cons
  • Poor customer service with long wait for delivery

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Exchange

Customer service # does not work I just want to know want to know what is going on with my return of order number K659**** which was sent back inlay September. Item #pe9150. Black widow costume.

User's recommendation: Easy returns.

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ID
#3057064 Review #3057064 is a subjective opinion of poster.
Pros
  • Goth
  • Unique clothing and accessories
Cons
  • Items missing and customer service non-response
  • Non
Loss
$89
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Unable to get refund

Update by user Dec 10, 2021

Company fixed the issue and I have been provided with full refund. There were no replies to my emails regarding my refund.

The refund came a month later less the almost $10 they deducted for return shipping.

I’m sorry but their shipping charges are very expensive and to pay to return the items is a bit excessive. As much as I love the sweater I purchased from PC I would never order from them again because of this experience..

Original review posted by user Nov 10, 2021
Website was down for two weeks. It is now back up with limited capability. Have talked to Kay in customer service twice. Company is unable to use website for ordering, returns, tracking orders, etc TFN. I sent a return worth $150 and still no info when I will receive refund. I do know they received it. Their script is always rest assured you will get your refund, exchange, order. A refund takes 4 weeks to process, even though they debit your account immediately after you place an order instead of when it is shipped like normal companies. Also, a lot of the clothing pictured online is not what you initially ordered. I returned a sweater that looked nothing like what I ordered. I find their clothing unique but cheaply made. I will never order from them again for lack of transparency.

User's recommendation: Buyer beware!

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Resolved
ID
#3054094 Review #3054094 is a subjective opinion of poster.
Pros
  • Unique clothing
Cons
  • Poor customer service and cheaply made clothing
Loss
$150
Preferred solution
Full refund

Past back order never received

I have not been able to reach Pyramid Collection by phone or other wise Please helpI still want my item! Order #K659**** Mary N DiZazzo Thanks
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ID
#3049107 Review #3049107 is a subjective opinion of poster.
Pros
  • Unique clothes
Cons
  • Poor customer service with long wait for delivery
New Reviewer

DIDN'T PERSONALLY SIGN UP FOR THIS WHATEVER IT IS. sTILL DON'T KNOW. CANCELLED TOAY. gONNA KEEP A CLOSE EYE ON THIS. I BELIEVE I TRIED TO CANCEL ONE OTHER TIME. I AM NOW A WIDOW AND CAB'T AFFORD TO

CANCELLED TODAY. AT LEAST I HOPE SO. HAVE TRIED IN THE PAST BUT COULDN'T FET THROUGH. TODAY I HAD TO CALL TWICE, FIRST TIME-I WAS CUT OFF OR HUNG UP ON, SECOND TIME THEY ANSWEREDMAKE SURE O

User's recommendation: MAKE SURE YOU KNOW WHAT THE SO CALLED SERVICE IS FOR.

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ID
#3038107 Review #3038107 is a subjective opinion of poster.
Location
Hillsboro, Oregon
Loss
$180
Preferred solution
Full refund

Past back order

I havent been able to get in touch with Pyramid Collection for Weeks on a back order. VERY BAD CUSTOMER SERVICE THERE!!!!!!
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ID
#3028262 Review #3028262 is a subjective opinion of poster.
Location
Boston, Massachusetts

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