Pyramid Collection - Damaged Didn't ship out. 2 Months of waiting & trying to Contact.

2 months of waiting for a package– because they are apparently unable to resend out a damaged package.It was damaged 1 day after going out.

That's not our fault. They should have alerted us, and resent. No Satisfaction, no communication from Pyramid's end to solve issue for good. Finally got a number to talk with an actual person.

No offer for a discount. Should get package by Wednesday. Lets see if we actually get it this time. My grandma will not order again without a discount for the stress of trying to contact Pyramid Collection repeatedly.

I have warned her to also no order from any catalog or site listed on this page.

This review is a subjective opinion of a user.
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More Review Details

Delivery Service
Additional Fees
Customer service

  • What I liked
    • Clothing
  • What I disliked
    • Customer service
    • Shipping issue
    • Contact form is useless
    • Contact for support confusing for grandma
    • No discounts on current or future items for waiting 2 months

Reason of review:
Bad service, problem shipping. No Customer Contact. Repeatedly opened escalations but no satisfactory response.
Preferred solution:
Price reduction
Monetary loss:
Product or service
Pyramid Collection Online Order
Review category
Auctions and Internet Stores
review #727170 by

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